Frequently Asked Questions

Check-in is from 3.00pm on the day of arrival. Early check-in subject to availability and incurs a £20 charge. If a guest expects to arrive after midnight, we would appreciate it if you could let our reception team know via phone on +44 (0)28 9032 8511. 

Check out is 11.00am.

We don’t have a car park on site however there is an NCP car park directly behind the hotel and we have a discounted rate agreed for guests at £12.50 for 24 hours. Please bring parking token to our front desk team to validate to be eligible for this offer.

We are 20 minutes’ drive from George Best City Airport and 35 minutes’ drive from Belfast International

Yes, we can offer a Deluxe Double/single room which sleep’s 2 adults and 1 child. Or book one of our Deluxe family rooms which features a queen double bed and a large single bed, accommodating two adults and two children under 12 (sharing the large single).  We can also offer inter-connecting rooms.

Yes the hotel is fully accessible for wheelchair users

We do have in-room dining available for collection with some items available to order 24 hours a day.

Yes, we have complimentary WiFi available for guests throughout the hotel

Our Vitality breakfast is £15 for Adults and £10 for children when booked in advance upon check in. Otherwise breakfast is £20 for adults and £10 for Children.

Guaranteed check-in is from 3.00pm on the day of arrival. Early check-in is subject to availability and incurs a £10.00 charge per hour. The only way to guarantee an early check-in is to book the room from the day prior to arrival.

You are welcome to leave luggage with our reception team.

Check-out is 11am on the day of departure. Late check-out is subject to availability and incurs a £10 per hour charge, up to a maximum of 3 hours. If you plan to avail of a late check-out please arrange with our reception team during your stay.

No, pets are not allowed in the hotel, with the exception of guide and assistance animals.

Guests are asked not to bring hazardous or illegal items such as Nitrous gas into our hotels, however, where canisters are found left in a bedroom following your stay, a £100 fee will be charged to the lead booker's card for each canister so that they can be appropriately and safely disposed of.